Shipping

Shipping to a UK address is free.

Shipping to any countries outside the UK will incur a shipping charge which will be calculated at the check out.

All items are made to order, the lead time is usually up to 10 days but can be longer in certain times.

Please check the home page to see if it’s longer before you purchase.

All our packaging is 100% recyclable, even our mail bags which are made of sugar cane.

Returns

All products are 100% handmade using natural materials, there is likely to be some marks and blemishes in the leather which is perfectly normal and the product will continue to collect more as it patinas. 

We want you to be fully satisfied with your purchase from us. If you need to make a return simply send your unwanted item back within 30 days of receipt, unused and in its original condition. Please contact us for the returns address.

We do not refund shipping and handling charges and you are responsible for all shipping costs on merchandise being returned to us.

Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.

Personalised items are exempt from returns or refunds.

To complete your return, we require a receipt or proof of purchase (order number).

Refunds

Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rustichide.co.uk.

Need help?

Contact us at hello@rustichide.co.uk for questions related to refunds and returns.